Service & contract management

Effective call management and resource scheduling, maintaining contracted service level agreements and accurate billing are all essential for outstanding service.

We automate your entire back office call centre, enabling your team to record, manage and close calls while calendar scheduling functionality makes it easy to allocate staff to contract jobs. Self-service portals ensure that your customers have complete visibility over call progress and job statuses.

Remote service engineers use hand held computers to download schedules and upload activity while integration with the sales ledger ensures swift, automated billing and contract renewals.

This solution is suitable for a wide range of industry sectors such as air conditioning services, print equipment, photocopier companies, IT and telephony providers and industrial plant sales.

Service management

By automating your entire back office call centre, you can empower your teams to record, manage and close calls - whilst giving the customer complete visibility over call progress and job status. Suitable for a huge range of industry sectors including air-conditioning servces, print equipment, IT & telephone providers and industrial plant sales.

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Copy IT Digital Solutions Ltd

Formed in 2001, Copy IT Digital Solutions Ltd is one of the largest and longest established independent photocopier dealerships servicing East Anglia.

They have a Head Office in Norwich and  offices in Cambridge and Ipswich. Customers include Greene King, Port of Felixstowe and May Gurney.

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