Planned Preventative Maintenance

Tailor PPM (Planned Preventative Maintenance) schedules that minimise customer downtime, reduce your replacement costs and boost your reputation for reliability. Choose from a fixed-term contract or generate schedules on a job-by-job basis and build in additional extras such as pre-paid breakdown call-outs with ease.

Contract types

PPM calls can be created in a number of ways. You can specify a fixed quantity of visits over the period of contract, for example, 52 calls over 2 years will generate PPMs every two weeks. For flexibility, you can generate by 'X' months from the last call/deadline, or PPMs on a job-by-job basis using week numbers to accommodate the work that needs to be carried out.

Customer contact

PPMs can be generated as far in advance as you/the customer requires, letters are created automatically to inform the customer of the pending visit.

Quota calls

Contracts can also be sold with a number of pre-paid breakdown calls and tracked within the system. These operate separately to PPMs and are processed via the call centre as normal. A counter tells the operator how many quota calls remain against the contract or contract line.