Planned Preventative Maintenance

Tailor PPM (Planned Preventative Maintenance) schedules that minimise customer downtime, reduce your replacement costs and boost your reputation for reliability. Choose from a fixed-term contract or generate schedules on a job-by-job basis and build in additional extras such as pre-paid breakdown call-outs with ease.

Contract types

PPM calls can be created in a number of ways. You can specify a fixed quantity of visits over the period of contract, for example, 52 calls over 2 years will generate PPMs every two weeks. For flexibility, you can generate by 'X' months from the last call/deadline, or PPMs on a job-by-job basis using week numbers to accommodate the work that needs to be carried out.

Customer contact

PPMs can be generated as far in advance as you/the customer requires, letters are created automatically to inform the customer of the pending visit.

Quota calls

Contracts can also be sold with a number of pre-paid breakdown calls and tracked within the system. These operate separately to PPMs and are processed via the call centre as normal. A counter tells the operator how many quota calls remain against the contract or contract line.

Further information:

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4 steps to selecting service management software

This structured approach to software selection will help you determine which solution best meets your needs. Covering everything from research to implementation, this useful guide also provides detailed coverage of service-specific functionality, such as meter billing & contract management tools, PDA integration and more.
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