Credit control

Credit control « Scroll over image for detail or click to expand.

Fully integrated credit control systems empower your staff to reduce debtor days and increase cash flow. Role-based debt allocations coupled with automated reminders ensure the right action is taken at the right time. Payment promises are immediately visible, and debtors who breach their credit limit are tracked and analysed. While on the phone, staff can drill down to source documents such as invoices and statements and email them direct from the software for on-the-spot resolution.

Monitoring

As credit limits and due days are breached, a series of reports and alerts prompt the appropriate action. Flexible reporting helps you focus in on shorter lists of older debts that may need urgent attention. Debtors can be filtered by salesperson, region, product and a series of different demographics. Updates are available at any frequency required.

Delegation

Older or larger debts can be escalated to account managers or more senior collection personnel. Problem debts can be allocated to specific staff tasked with resolving the issues. An interactive 'chase debtor' screen shows each member of staff a filtered list of the debtors they are responsible for, giving instant visibility and detail of the outstanding balances and all the transactions they comprise.

Full information

A full transactional history including last payment dates is instantly visible within the credit control software. Drill down to re-print invoices, credit notes and sales statements all of which can be reissued immediately, either direct to the customer's email account (increasing the likelihood of on-the-spot resolution) or output to hard copy. A full dialogue audit trail is stamped with name and date so that you can monitor all payment promise dates and whether they were kept. Personalised letters can be sent from screen and recorded to re-enforce conversations.

Next action

Setting next action flags such as 'last call', 'first letter' and 'legal action' makes it easy to organise and prioritise future activity. Setting 'next action' dates ensures that the system prompts activity when it is required and you can easily see when action is overdue.

Posting transactions

BACS payments received by telephone can be entered to satisfy debts. Small amounts that have become uneconomical to chase can be written off. An automated routine is available in the event of bad debt write-off.

Credit reviews

Reviewing actual payment days against terms agreed provides invaluable insight when setting and reviewing future credit terms, or when orders are placed.

Further information:

• Download a case study
• Contact us

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