How to log a Support call

The easiest way to log a call and keep track of progress is to use our Call Management Centre (requires Silverlight). You can help us by having some information ready before your call.

You can upload screen shots after you have created your call using the Call Management Centre.

If you prefer you can contact one of our Support teams directly.

Department	Email	Telephone
Accounts	support.accounts@theaccessgroup.com	0845 337 4820
Focalpoint	support.focalpoint@theaccessgroup.com	0845 337 4822
Goldmine	support.GM@theaccessgroup.com	0845 337 4826
Payroll	support.payroll@theaccessgroup.com	0845 337 4821
Manufacturing (Supply Chain)	support.ASC@theaccessgroup.com	0845 170 9999
HR	support.HR@theaccessgroup.com	0845 3374833
SME	support.SME@theaccessgroup.com	0845 337 4824
AddOns	support.addons@theaccessgroup.com	0845 337 4825
Orbis	support.Orbis@theaccessgroup.com	0845 337 4828
SDK	support.SDK@theaccessgroup.com
DX	support.DX@theaccessgroup.com